Delivery, Faults & Returns

Where do you ship?

We ship worldwide, so wherever you are, you can shop Foudys!

Our estimated delivery times are:

• UK: 2–14 working days

• International: 10–21 working days

These are estimated delivery times and may vary depending on your location and the product ordered. If there are any delays with your order, we’ll get in touch by email. We always do our best to get your order to you as quickly as possible!

International orders

International orders may be subject to customs fees, import duties or other charges. Any additional costs incurred during customs clearance are the responsibility of the recipient.

Unfortunately, Foudys has no control over these charges and cannot advise on the fees that may apply. For further information, please contact your local customs authority.

How much is delivery?

We offer free worldwide delivery on all orders over £150.

For orders under £150, delivery costs are:

• UK: £4.99

• Europe: £8.99

• Rest of the world: £12.99

Faults

We want you to be happy with your Foudys order. If you believe your item has a fault, please contact us as soon as possible so we can look into it and help resolve the issue.

To report a fault:

• Let us know within 14 days of delivery.

• Include clear photographs showing the fault so we can assess the issue.

• Email the details and photographs to hello@foudys.com.

• Include your order number where possible.

Once we’ve received your email, our team will review the information and let you know what happens next.

Please don’t return a faulty item before contacting us, as we may need to provide specific instructions.

Returns

We offer a 30-day return period, meaning you have 30 days from receiving your order to request a return.

To be eligible, items must be:

• In their original condition, unworn and unused.

• Returned with all original tags attached.

• In their original packaging.

You’ll also need your receipt or proof of purchase.

How to return an item

UK returns

UK customers can use our free Royal Mail Tracked returns service:

CLICK HERE to start your return with Royal Mail

We can only accept returns through our designated PO Box, so please use the address and returns service provided above. We’re unable to offer an alternative return address.

International returns

If you’re returning an item from outside the UK, we recommend using a reputable courier with tracking so you can follow your parcel throughout its journey.

Please note that UPS does not deliver to PO Boxes, so we advise against using UPS for your return to avoid potential delays or delivery issues.